Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Privacy policy
At Essence Innovation, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you shop with us.
Information We Collect
To fulfill your order, we collect the following details:
Your name, email address, shipping address, and payment information.
Any additional information you provide, such as custom order details or preferences, when you contact us.
How We Use Your Information
We use your information solely for:
Processing and fulfilling your orders.
Communicating with you about your purchase, such as order updates or inquiries.
Complying with legal obligations (e.g., tax reporting).
We will never share or sell your personal data to third parties for marketing purposes.
Information Sharing
Your information is shared only when necessary:
With Etsy: To process your order in compliance with Etsy’s policies.
With service providers: Such as delivery companies to ensure your order arrives safely.
Data Retention
We retain your information only for as long as necessary to process your order and meet legal obligations.
Your Rights
You may:
Request access to the personal information we hold about you.
Request that we delete your personal data (except where retention is required by law).
Contact Us
If you have any questions or concerns about your privacy, please contact us directly through Etsy’s messaging system.